We aim to deliver all goods within 3 -10 working days of receipt of payment. We use DPD (pre-12 in most parts of the UK) as our preferred delivery client and in most cases parcels that are sent on this service arrive the next day before 12. If an item has delivery refused or is sent back to the depot it is the customers responsibility to collect the package. If the package is not collected and returned to us we will charge a return postage cost to get the item back out to you. For international customers we will categorically charge a return postage cost and will convey this to you in writing before doing so.